Rail refunds & Exchanges

This form is to request a refund or exchange against an unused rail ticket.

If you haven’t checked your rail ticket restrictions, please view the Rail Refunds and Exchanges document for information about some of the most popular Rail Ticket Types.

If your tickets have been printed and unused, please send them to the address below. We recommend you return tickets via special delivery to ensure tracking and reduce delay. The tickets must be with the Refunds Team within 3 weeks of your original booked travel date.

Return tickets to:
Rail Refunds, Clarity, Broadhurst House, 56 Oxford Street, Manchester, M1 6EU

If you have any queries regarding your refund please contact the team at railrefunds@claritybt.com

Webpage version control: February 2026. Page content has been updated to remove a section of content relating to voucher applications. The hosting and functionality remains unchanged.

"*" indicates required fields

Phone

This field is for validation purposes and should be left unchanged.

Name*

First Last

Company Name*

Email*

Ticket Type*

Reason For Request*

Date of travel*

Attach tickets here

Max. file size: 8 MB.

Max. file size 2MB. Advance tickets only.

Original Booking Reference*

Please only enter one booking reference. Your reference should resemble the following: AA********* , 6*******, 8*******

New Booking Reference (if exchanged)*

Please only enter one booking reference. Your reference should resemble the following: AA********* , 6*******, 8*******

Comments

Reason for refund, etc

If you are travelling and arrive late at your destination due to a delayed service, not including Strike Action, you may be able to claim compensation. You will need to request compensation by way of a voucher directly from your train company https://www.nationalrail.co.uk/travel-information/find-a-train-company/.
Once received, please send the vouchers to the above rail refunds address along with a copy of the original booking confirmation.