Rail refunds & Exchanges

This form is to request a refund or exchange against an unused rail ticket.

If you haven’t checked your rail ticket restrictions, please view the Rail Refunds and Exchanges document for information about some of the most popular Rail Ticket Types.

If your tickets have been printed and unused, please send them to the address below. We recommend you return tickets via special delivery to ensure tracking and reduce delay. The tickets must be with the Refunds Team within 3 weeks of your original booked travel date.

Return tickets to:
Rail Refunds, Clarity, Broadhurst House, 56 Oxford Street, Manchester, M1 6EU

If you have any queries regarding your refund please contact the team at railrefundsform@claritybt.com

Important notice: The Rail Delivery Group have introduced new rail refund rules. From 07 September 2026, you must request a cancellation of your rail ticket prior to 23:59 the day before the ticket becomes valid for travel via this form to qualify for a refund. Any requests received after this will not be refunded.

Webpage version control: September 2026. This page and form has been rebranded to accommodate changes to rail refund rules. The hosting and functionality remains unchanged.

"*" indicates required fields

Name

This field is for validation purposes and should be left unchanged.

Name*

First Last

Company Name*

Email*

Ticket Type*

Reason For Request*

Date of travel*

Attach tickets here

Max. file size: 8 MB.

Max. file size 2MB. Advance tickets only.

Booking Ref*

Not sure what your booking ref is? Here's where you can find it.

New Booking Reference (if exchanged)*

Please only enter one booking reference. Your reference should resemble the following: AA********* , 6*******, 8*******

Comments

Reason for refund, etc

If you are travelling and arrive late at your destination due to a delayed service, not including Strike Action, you may be able to claim compensation. You will need to request compensation by way of a voucher directly from your train company https://www.nationalrail.co.uk/travel-information/find-a-train-company/.
Once received, please send the vouchers to the above rail refunds address along with a copy of the original booking confirmation.